Counter and Rental Clerks
Skills & Knowledge
Most Important Skills for Counter and Rental Clerks
- Helping Others—Actively looking for ways to help people.
- Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading—Understanding written sentences and paragraphs in work related documents.
- Coordinating with Others—Adjusting actions in relation to others' actions.
- Speaking—Talking to others to convey information effectively.
- Writing—Communicating effectively in writing as appropriate for the needs of the audience.
- Being Aware of Others—Being aware of others' reactions and understanding why they react as they do.
- Monitoring Performance—Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Negotiating—Bringing others together and trying to reconcile differences.
- Persuading Others—Persuading others to change their minds or behavior.
Most Important Knowledge Areas for Counter and Rental Clerks
- Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Sales and Marketing—Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Transportation—Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Mathematics—Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Public Safety and Security—Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Communications and Media—Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Interests
Different careers may be a good fit for your personality or interests. This career is:
- Conventional—Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Learn more about your interests. Take the MnCareers Interest Assessment.
Describe Your Skills
People who have worked in this career typically perform the following tasks.
These statements can help a prospective employer understand what you can do, on a resume or during an interview.
- Working directly with the public.
- Documenting or recording information.
- Compiling, calculating, tabulating, or otherwise processing information.
- Communicating with supervisors, co-workers, or people that work under you.
- Making decisions or solving problems.
- Identifying information by categorizing, comparing, or detecting changes in circumstances or events.
- Using computers.
- Selling or influencing people.
Careers that Use Similar Skills
The following careers use skills, knowledge, and abilities that are similar to those used for Counter and Rental Clerks.
View more careers in the Marketing, Sales, and Service cluster
View more careers in the Merchandising pathway
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.